'Cecilia' has joined the chat.
dylanator42@gmail.com: I have a sporepedia problem
dylanator42@gmail.com: Even though I change the password, Sporepedia says it's invalid
dylanator42@gmail.com: Anything I can do?
Cecilia: Could you please let me know the platform (For e.g. Xbox 360, PS 3 or PC) you are playing the game on?
dylanator42@gmail.com: Well, my ACCOUNT was formed on a PC, but I use my Mac to play
Cecilia: Please provide me your e-mail address and your cd key of the game.
dylanator42@gmail.com: I don't know my cd key, but my email that I use for the Spore is Dylanator42@gmail.com
Cecilia: Thank you for providing me the information. Please stay online while I look into your issue.
dylanator42@gmail.com: Thank you
dylanator42@gmail.com: I don't wanna lose my Spore account
dylanator42@gmail.com: I think it's pretty much EA's best game
Cecilia: Being a part of EA, it is always good to hear such things about the game.
dylanator42@gmail.com:
dylanator42@gmail.com: ...
dylanator42@gmail.com: Have you found anything yet?
dylanator42@gmail.com: Not to rush you
Cecilia: I have send you password reset mail. Please check your mail and try to log-in with the new password and let me know it's working or not.
dylanator42@gmail.com: Ok
dylanator42@gmail.com: Brb
Cecilia: Sure.
Cecilia: Take your time.
dylanator42@gmail.com: I changed it using your link and when I tried to log on the sporepedia is says invalid password
Cecilia: Please allow me a minute.
dylanator42@gmail.com: Ok
dylanator42@gmail.com: Anything to fix this
Cecilia: Please try to log-in to https://profile.ea.com/login.do and let me know are you able to log-in or not.
dylanator42@gmail.com: I'm still trying...
Cecilia: Okay.
Cecilia: Try with the new password.
dylanator42@gmail.com: I don't think it's working
dylanator42@gmail.com: I can log on to EA but not sporepedia
dylanator42@gmail.com: It just keeps saying: The email address and password don't match anything in our system. Did you type your username correctly? Or forget your password? If you continue to have problems, please contact Customer Support.
Cecilia: To help you get an effective solution, what I’m going to do for you is, escalate this issue to Level 2. Level 2 is well-equipped with the resources needed to handle your issue. It might take a while before you get connected; we appreciate your patience and cooperation.
dylanator42@gmail.com: Okay, so now what?
dylanator42@gmail.com: Can you like integrate my new password with my email into your systems on sporepedia
Cecilia: Please stay connected on this chat.
dylanator42@gmail.com: I will
'Cecilia' disconnected ('Transferred to Queue').
Hi, my name is Matthew I.. How may I help you?
Matthew I.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.
dylanator42@gmail.com: While Hi
dylanator42@gmail.com: Hi
Matthew I.: Hi
dylanator42@gmail.com: Thank you for trying to help
Matthew I.: No problem
dylanator42@gmail.com: I hope you can get my spore back
Matthew I.: What is the email you are using?
dylanator42@gmail.com: Dylanator42@gmail.com
dylanator42@gmail.com: That's my spore email
Matthew I.: Thank you
Matthew I.: What is the date of birth on this account?
Matthew I.: Could you send me a screen shot of the error you are receiving?
dylanator42@gmail.com: My friend made the DOB on the account, (He helped on making the account) I don't know his DOB
dylanator42@gmail.com: The email address and password don't match anything in our system. Did you type your username correctly? Or forget your password? If you continue to have problems, please contact Customer Support.
dylanator42@gmail.com: What I see^
Matthew I.: Understood, would there be any way to access your friends date of birth
dylanator42@gmail.com: It MIGHT be 3/13/97 but It could be different
Matthew I.: Yes it is. So the email and address your using is incorrect
dylanator42@gmail.com: It is?
Matthew I.: Could you verify with me the registration code for Spore?
dylanator42@gmail.com: The one on the disc holder?
Matthew I.: yes
dylanator42@gmail.com: If it's that one, I'm not sure
dylanator42@gmail.com: I don't think so
Matthew I.: Any registration code would work
dylanator42@gmail.com: Did you say the email I was using was wrong?
Matthew I.: It could be but if you are using dylanator42@gmail.com then you should be fine
dylanator42@gmail.com: Okay, so what about my password?
Matthew I.: I do see Spore under that email. All I can do about the password is reset which will send you an email to change it.
dylanator42@gmail.com: Someone already did that
dylanator42@gmail.com: But you could try again
dylanator42@gmail.com: If you think it could help
dylanator42@gmail.com: Can you like integrate my new password with my email into your systems on sporepedia
Matthew I.: I am able to integrate any passwords into any new site.
dylanator42@gmail.com: So I could give you what I want as a new password right here somehow and you just program that password onto my account?
Matthew I.: Just a moment
dylanator42@gmail.com: Ok
Matthew I.: Would you check your email for me please and look for the Spore email
dylanator42@gmail.com: By the way, I love spore and think it's EA's best game
dylanator42@gmail.com: Yes
Matthew I.: Awesome. Follow the instructions on the Spore email.
dylanator42@gmail.com: Okay
dylanator42@gmail.com: It says my password was changed
dylanator42@gmail.com: I'm gonna log on and see if it worked
Matthew I.: Alright
dylanator42@gmail.com: It still says that it's incorrect on sporepedia
dylanator42@gmail.com:
Matthew I.: Well unfortunately if this did not resolve the issue you are experiencing then EA/Spore are having technical difficulties. I would check back at a later time and see if the issue has been resolved. I have no ETA on this issue unfortunately.
dylanator42@gmail.com: This may help: Right before this happened, I set my profile to an alt account that I never made to see what it was, when I logged off, I couldn't log on again
dylanator42@gmail.com: When I checked my alt accounts on EA.com, the mysterious alt account didn't show us
Matthew I.: But you didn't change to an alt. account you didn't make that the alt. account
Matthew I.: What is the alt. email?
dylanator42@gmail.com: Same
dylanator42@gmail.com: On sporepedia you can have up to 5 alts
dylanator42@gmail.com: All on the same email
dylanator42@gmail.com: Can I send you a link to the page I see when I can't log on
dylanator42@gmail.com: https://www.spore.com/login.jsp?login_error=1&email=Dylanator42@Gmail.com
Matthew I.: Changing your alt couldn't be the issue or it could be. All the same email so that was not changed. Just seems to be technical issue with Spore.
Matthew I.: Have tried checking out there forums/message boards
dylanator42@gmail.com: Idk anyone else with this problem
Matthew I.: Of course, your issue is rare and not been heard of before.
dylanator42@gmail.com: Could you reset my profile info so I give you what I want the Pass. to be and you reset the email/pass
dylanator42@gmail.com: ...?
Matthew I.: I can not change your password for Spore. I have no access to the passwords for Spore or any other log in. I can reset the password but that would be for your EAID
dylanator42@gmail.com: Do you have any Spore specialists at your EA building right now?
Matthew I.: Checking currently
dylanator42@gmail.com: Thank you
dylanator42@gmail.com: I really don't wanna lose my Spore forever
Matthew I.: http://forum.spore.com/jforum/posts/list/69552.page I would check there and post your issue on the forum in the mean time. I am checking to see if there are any co-workers who know more about Spore.
dylanator42@gmail.com: Okay
dylanator42@gmail.com: If you find any, can you inform them about my problem?
Matthew I.: Yes
Matthew I.: Just a moment
dylanator42@gmail.com: That link was for DARKspore
Matthew I.: that link was for the forums
dylanator42@gmail.com: Oh
dylanator42@gmail.com: K...?
Matthew I.: Still asking
dylanator42@gmail.com: Thank you
dylanator42@gmail.com: Just a question, If you can't resolve this now, what will happen? I'll lose my account?
Matthew I.: No, you shouldn't
dylanator42@gmail.com: Hmmm
Matthew I.: Just a moment
dylanator42@gmail.com:
dylanator42@gmail.com: I'm not sure how long I can stay on the chat
Matthew I.: Alright seems to be a known issue that I will forward to have this case investigated further
Matthew I.: . Just a moment while I prepare the email
dylanator42@gmail.com: Are you sending an email?
dylanator42@gmail.com: My problem is known?
dylanator42@gmail.com: Hurray!
dylanator42@gmail.com: I have to go, send the email and PLEASE try to fix my problem.
dylanator42@gmail.com: I'd REALLY appreciate it
dylanator42@gmail.com: Bye
Matthew I.: Hold on
dylanator42@gmail.com: Fine
Matthew I.: I have made the email and sent it out for further review.
Matthew I.: Is there is anything else I can assist you with today? If not then thank you for contacting Electronic Arts chat support and I am happy to resolve your issue. I will be sending you an e-mail regarding our chat log inside. You should be receiving a survey via e-mail for our chat and if you could fill out the survey, it would be appreciated. When you are ready, you can go ahead and press the disconnect button to exit the chat. Have a great day!
dylanator42@gmail.com: Okay
dylanator42@gmail.com: Thank you
dylanator42@gmail.com: Try to fix my problem please
Matthew I.: No problem
dylanator42@gmail.com: Bye